You can reset your password in these simple steps:

1. Go to MFI login page
2. Enter your MFI Trading Account ID or email address
3. An Email will be sent to the provided Email with a link to reset your password
4. Click the link, Enter Your Enter new password

MFI offers a variety of payment methods including credit and debit cards, e-Wallets, Bank Wire transfers and local payment solutions.
Please note: we do not accept cash deposits.

You can find full details on your transactions in MFI Trading Account by following the steps below. 1. From Dashboard, Go to ‘Subscription History’. 2. You will Find all your transactions.

Wallets are created automatically when you open an MFI account and can be used to make deposits, withdrawals and internal transfers to and from your trading accounts in different currencies, or to invest.

No, we do not accept third-party transfers. The name of the sender must match the name used when registering with MFI

After completing the steps outlined in ‘How to deposit funds into my account?’ you will be redirected to your bank’s page where you will be asked to provide some additional information.

After completing the steps outlined in ‘How to deposit funds into my account?’ you will be re-directed to your selected E-wallet’s website in order to approve your transaction.
Please note that some e-wallets may require additional details.

Yes, provided that you have sufficient free margin on your account to cover the withdrawal and any extra fees that may occur.

If this is your first withdrawal, you should ensure that the withdrawal is made to the same card used to make your initial deposit.

If your e-wallet has already been verified, your withdrawal will be processed automatically.

Once you become a verified client, you will have access to all of MFI’s products and services. Verify your profile by uploading clear colour copies (mobile photo or a scan) of the following documents:
1. Proof of identity – passport, national identity card or driving license
(if your identification document also states your correct residential address, then an additional proof of address document may not be required.)
2. Proof of address – bank/card statement or utility bill. Examples of documents which can be provided are:
• Water/gas/electric/internet/telephone bill.
• Residency certificate or tenancy contract. .

1. From your MFI Dashboard, click on choose package/plan
2. Choose your preferred investment plan
3. choose your payment method.
4. Make the payment in the next page.
Some additional steps may be asked from your payment provider.

Processing time for each payment method varies, payment made using BTC wallet, skrill, Neteller are fast in processing compare to card and bank transfer
If we need to request and verify additional information then the processing time might be longer.
Please note that MFI is not liable for any delays caused by a 3rd party payment processor.
If we need to request and verify additional information then the processing time might be longer.
Please note that MFI is not liable for any delays caused by a 3rd party payment processor.

Yes, however you will need to send us an email explaining the reason for this.

Yes, you will need to firstly upload or email us the following:
1. Joint Account Form
2. Account holders’ identification (ID) documents
3. A recent copy of a Bank Statement clearly stating the account holders’ names and account number.
4. Payment confirmation from the specified account.

This is possibly due to additional charges made by your payment provider/bank. If this is the case, you should contact your payment processor for further clarification as we do not have access to third-party service systems.

1. Go the withdraw page within MFI user account section
2. Select the payment method and click ‘Withdraw’.
3. Fill out all the required information for funds withdrawal
Please note that in order to request a withdrawal your profile must be fully verified.

Yes

All withdrawal requests are processed by our Back Office Department within 24 hours, however the time required for the funds to be transferred to your account will depend on the payment method used.
- Bank Wires: Between 3- 5 business days.
- Credit/debit cards: Between 3 – 10 business days.
- E – wallets: Within 1 business day.

If your deposit was declined there should be an email in your inbox explaining the reasons for the decline. Or contact our customer support for help and more details why your deposit or withdrawal was declined.
You can also check the status of your deposit/withdrawal

Your request was possibly declined because of one of the reasons below:
- Card not active for online activity
- Payment declined by card issuer
- 3D security (Credit/Debit Card)
- Incorrect card details
- Invalid verification code (Neteller)
- System Error
- Invalid email/user name (E-wallets)
- Closed account
- Wrong account number
- Incorrect currency (Bank – wire)
- Wrong purpose of payment (Bank – wire)
- Transaction rejected by bank
- Incorrect recipient name (Bank – wire)
- Third party transfer. (Local payment)
- Invalid recipient information.
- Payment not accepted.
If you need any further clarification please contact our support service.