FAQ's

FREQUENTLY ASKED QUESTIONS
Below are answers to some general banking questions relating to your MFI HUB account. If you have specific questions regarding depositing or withdrawing funds from your account, please see the deposit or withdrawal sections. If you have a specific question not covered on this page, please contact us by email, phone or live chat!

Is there a listing where I can view my pending withdrawals or deposits?

You can view a complete list of your pending withdrawals and deposits under the transaction history. You can locate this tab by logging in to your account and then navigating to the transaction page where the Pending transaction is located.

Where can I view my past transactions History?

MFI HUB catalogues all of your past banking transactions in one place that is easy to view and understand. To view your past transactions simply click on the History tab, located in your user account dashboard.

Is it possible to withdraw my bonus?

A withdrawal of your bonus is possible only after you have fulfilled the terms and conditions related to the bonus. For further clarification, see the Bonus Terms & Conditions or contact one of our account managers via our Live Chat.

How are my banking transactions secured?

All transactions are protected with a combination of security systems and firewalls, ensuring that your account and banking details are safe and secure. Our transaction security uses SSL (including both Click SSL and Thawte) that goes above the industry standard and ensures that your sensitive information is protected when completing transactions with MFI HUB.

Once I have submitted proof of identification, will I need to repeat that process for each transaction?

No, once you have submitted the appropriate documents to complete withdrawals or deposits you will not need to repeat the process.

The documents needed for proof of identification are:

• Official ID with picture – Passport/ Driver’s License/Official Government ID document (not expired)
• Proof of address – Bank or Credit Card Statement/ Utility Bill (water, electricity, phone from the last 6 months).
• If a credit card was used to deposit funds: Credit card front and back showing only the last 4 digits.
** Please note that if a trader uses multiple credit cards to deposit funds, the documents listed above will be required for each credit card.
Customers will be notified by e-mail regarding specific documentation required.

How much am I charged for each withdrawal?

Withdrawal charges vary with the type of account you have.
For VIP account holders every withdrawal is free. Platinum account holders can make 3 withdrawals for free each month. Gold account members can make one withdrawal for free each month. Basic account holders can make one withdrawal for free, with charges each time you withdraw from then on. Please check the Account types page and the General Fees document for up to date information.
Fees:
Card: 3.5%
Perfect Money / Money bookers (Skrill): 2%
Neteller: 3.5%
Wire transfers: $30, €24, ₤20, ₣20, ₽1800

Are there certain hours for making withdrawal requests?

A withdrawal request can be made at any time through www.mfibiss.com requests are only processed once all required documentation is verified. We aim to complete all withdrawals as quickly as possible.

How do I close my account?

If you wish to close your account, please contact your account manager or send an email request to: helpdesk@mfibiss.com

How can I deposit funds?

Depositing funds into your MFI HUB account is quick, easy, and best of all: secure.
The entire process takes only a few minutes to complete and you will be immediately notified of any issues with your deposit.
There are a number of ways that you can choose to fund your account. They are:
• Credit Card: MFI HUB accepts the following credit cards: Visa, MasterCard and Discover.
• Electronic Payment: Skrill, Neteller, Bitcoin Wallet
• Wire Transfer: If you wish to fund your account via wire transfer, please contact your account manager or access our live chat to receive the appropriate banking details.

Is there a minimum deposit?

Yes there are set minimum deposits that varies; depending on the funding type and Account type. Please contact your account manager if you are using an alternative deposit method.
MFI HUB reserves the right to change these limits without prior notice and may request proof of ID for security reasons.

Deposits to MFI – how long does it take to appear in my account?

If you have made a deposit to MFI with a credit card or another form of electric payment, your account will be credited immediately once the payment has been received by MFI HUB’s systems.
If you have deposited by wire transfer, it may take five business days before the funds are credited to your MFI HUB trading account.

How can I withdraw funds from my MFI HUB account?

Avoid delays in receiving your funds by ensuring that all your documentation is correct, up to date, and confirmed before you submit your withdrawal request.
Every time you use a new payment method you will need to verify it.
The stages of verification include:
Proof of ID – Photo identification, i.e. Passport, Driver’s license, or National Identity Card.
Proof of residence – Confirm that you are resident in a country accepted by MFI HUB, with the following documents: Bank or credit card statement, recent utility bill, (water, electricity or house telephone bill), life or house insurance or government issued documents issued within the last 6 months.
Complete the questionnaire – One of the sections of the verification process, make sure that all your answers are correct and up to date.
Verify your payment method – If you are using a credit card, please send a picture of both sides of your credit card, displaying the last four digits of your credit card, expiry date and Name/Information on the card depicted below the 16 digit number ONLY. For other online payment methods we will also need proof of the deposit made by the holder of the trading account to MFI HUB. Once your account is verified, ensure you are logged in to your account before accessing the banking page, and then the withdrawals section.
Follow these steps to withdraw money:
• Fill in the required information; including your desired withdrawal amount.
• Click send. If after business hours, we will begin processing your request the next business day. Our business hours are Monday-Friday, 9:00am-18:00pm GMT+2.
• Receiving your funds is also dependent on your bank’s business hours and payment method selected.

What payment methods can I use for withdrawing funds?

Withdrawals can be made to your card, through a wire transfer, or selected online payment systems. Please refer to the General Fees document for more information.
For your security, the first time you use any new payment method you will need to follow all the stages of our verification system as outlined above. Any withdrawals you request will not be affected until all required documents are received.
Please note that in order to withdraw via wire, you will be requested to provide details of a bank account under your name. Further to this, you could fill the bank details pop-up presented to you (if available) during the withdrawal process, or contact the Customer Support department via Live Chat or at info@mfibiss.com

Is there a minimum withdrawal amount?

There is no minimum amount for withdrawals made to credit cards, Skrill, BTC wallet or Neteller. However, withdrawals are capped at the available funds in your account at the time of the request. This figure will not include any funds currently invested in open trades.

How long does it take to get my money?

We aim to process all withdrawal requests as quickly as possible and without undue delays. However, you will also need to provide documentation to verify your payment method in order to withdraw which may delay the procedure. In order to avoid delays, please ensure that all verification documentation is up to date before you make your request.

;